Clear Rules For Wallet And Account Steps
Our Terms & Conditions define who may open an account, how you must keep account details accurate and when phone verification is required before access. Eligibility depends on local law, and access is available only where local law permits. We apply the same policy framework to
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account actions connected with DANA, OVO, GoPay and QRIS, while bank transfer and virtual account records must match the account details supplied to us. A wallet status may remain pending until the relevant receipt or transaction reference can be checked. We may pause an account action
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when details conflict, a security check is incomplete or a payment record cannot be matched. The full policy also explains acceptable account use, requests for correction, policy changes and the route for raising a concern. Keep your login details private and contact our support path before
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repeating a stalled transaction.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.